Return Policy

↩️ Return Policy

Your satisfaction is our priority. If something goes wrong, we're here to help.

You have 14 days

We accept returns within 14 days of delivery, as long as the product is unused and in its original packaging.

Cases we always resolve

✅ Damaged or defective product: replacement or full refund — just send us a photo
✅ Wrong product: we ship the correct one at no cost
✅ Package never arrived: full refund after verifying tracking

How to request a return

Message us from Contact with your order number and the reason. We'll reply within 24 hours with instructions.

Note: for hygiene reasons, opened or used personal-care products are not eligible for return, except for manufacturing defects.

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↩️ Política de Devoluciones

Tu satisfacción es nuestra prioridad. Si algo no sale bien, estamos aquí para ayudarte.

Tienes 14 días

Aceptamos devoluciones dentro de los 14 días posteriores a la entrega de tu pedido, siempre que el producto esté sin usar y en su empaque original.

Casos que resolvemos siempre

✅ Producto dañado o defectuoso: reemplazo o reembolso completo — solo envíanos una foto
✅ Producto incorrecto: te enviamos el correcto sin costo
✅ El paquete nunca llegó: reembolso completo tras verificar el rastreo